Frequently Asked Questions


  1. How long does it take for my order to be shipped?                                                                                     We typically process and ship orders within 2-5 business days unless otherwise stated in the description. Once your order is dispatched, you will receive a confirmation email with tracking details.
  2. What shipping methods do you offer?                                                                                                          - We offer standard shipping for domestic and international orders. Delivery times may vary depending on your location.
  3. Do you provide tracking information for orders?                                                                                       - Yes, we provide tracking information for all shipped orders. You will receive an email with tracking details once your order is on its way.
  4. How much does shipping cost?                                                                                                                   - Shipping costs are calculated at checkout based on the destination and the weight of your order. Majority of our items are free shipping.                                                             Returns:
  5. What is your return policy?                                                                                                                          - We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in brand new condition as when you received it. 10% restocking fee will be issued.
  6. How do I initiate a return?                                                                                                                            - Please contact our customer service team at with your order number and details about the item you wish to return. We will guide you through the return process.
  7. What can I do if my item arrives damaged?
                    - We STRONGLY recommend opting in for Route Protection when checking out. For a small fee your package will be insured. If any damage occurred, you simply could file a claim and receive a full refund for the item while also keeping or disposing of the remains. If you chose to opt out, we are not responsible for the damage.
8. What items are eligible for a return?                                                                                                           - Items that are unused, in their original packaging, and in the same condition as when you received them are eligible for a return. Items such as opened vinyl records or damaged packaging may not be eligible. 
9. Are there any conditions for returns?                                                                                                      - Returns are accepted based on certain conditions. Please refer to our detailed return policy on our website for more information.
10. How long does it take to process a return?                                                                                              - Once we receive your returned item, it will be inspected, and if it meets the return conditions, we will process the refund or exchange within 3 business days.                       Contact:
11. How can I contact customer service for further assistance?                                                               - For any inquiries, concerns, or assistance, please reach out to our customer service team at