Frequently Asked Questions
- How long does it take for my order to be shipped? We typically process and ship orders within 2-5 business days unless otherwise stated in the description. Once your order is dispatched, you will receive a confirmation email with tracking details.
- What shipping methods do you offer? - We offer standard shipping for domestic and international orders. Delivery times may vary depending on your location.
- Do you provide tracking information for orders? - Yes, we provide tracking information for all shipped orders. You will receive an email with tracking details once your order is on its way.
- How much does shipping cost? - Shipping costs are calculated at checkout based on the destination and the weight of your order. Majority of our items are free shipping. Returns:
- What is your return policy? - We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- How do I initiate a return? - Please contact our customer service team at firstname.lastname@example.org with your order number and details about the item you wish to return. We will guide you through the return process.
- What items are eligible for a return? - Items that are unused, in their original packaging, and in the same condition as when you received them are eligible for a return. Items such as opened vinyl records or damaged packaging may not be eligible.
- Are there any conditions for returns? - Returns are accepted based on certain conditions. Please refer to our detailed return policy on our website for more information.
- How long does it take to process a return? - Once we receive your returned item, it will be inspected, and if it meets the return conditions, we will process the refund or exchange within 3 business days. Contact:
- How can I contact customer service for further assistance? - For any inquiries, concerns, or assistance, please reach out to our customer service team at Spincityrecords@gmail.com