Frequently Asked Questions

                      Shipping:

  1. How long does it take for my order to be shipped?                                                                                     We typically process and ship orders within 2-5 business days unless otherwise stated in the description. Once your order is dispatched, you will receive a confirmation email with tracking details.
  2. What shipping methods do you offer?                                                                                                          - We offer standard shipping for domestic and international orders. Delivery times may vary depending on your location.
  3. Do you provide tracking information for orders?                                                                                       - Yes, we provide tracking information for all shipped orders. You will receive an email with tracking details once your order is on its way.
  4. How much does shipping cost?                                                                                                                   - Shipping costs are calculated at checkout based on the destination and the weight of your order. Majority of our items are free shipping.                                                             Returns:
  5. What is your return policy?                                                                                                                          - We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  6. How do I initiate a return?                                                                                                                            - Please contact our customer service team at spincityrecords@gmail.com with your order number and details about the item you wish to return. We will guide you through the return process.
  7. What items are eligible for a return?                                                                                                           - Items that are unused, in their original packaging, and in the same condition as when you received them are eligible for a return. Items such as opened vinyl records or damaged packaging may not be eligible.
  8. Are there any conditions for returns?                                                                                                      - Returns are accepted based on certain conditions. Please refer to our detailed return policy on our website for more information.
  9. How long does it take to process a return?                                                                                              - Once we receive your returned item, it will be inspected, and if it meets the return conditions, we will process the refund or exchange within 3 business days.                       Contact:
  10. How can I contact customer service for further assistance?                                                               - For any inquiries, concerns, or assistance, please reach out to our customer service team at Spincityrecords@gmail.com